Privacy Policy
Introduction
Top End Mattress respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit our website or place an order, we may collect personal information including:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order details
• IP address and browser information
We collect this information to process orders, communicate with you and improve our services.
How We Use Your Information
We may use your personal information to:
• Process and deliver your orders
• Provide customer support
• Communicate about your order or enquiry
• Improve our website and services
• Prevent fraud and maintain website security
• Send updates or marketing communications if you have opted in
You can opt out of marketing communications at any time.
Payment Information
Payments made through our website are processed securely using trusted third party payment providers.
We do not store or have direct access to your full credit card details. Payment information is handled securely by the payment gateway used on our website.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
• Remember items in your shopping cart
• Analyse website traffic
• Improve website functionality
• Support advertising or remarketing campaigns
You can disable cookies through your browser settings, however some features of the website may not function properly.
Third Party Services
We may use third party services to help operate our website and business. These services may include:
• Payment processors
• Shipping providers
• Website analytics services
• Advertising platforms such as Google Ads
These providers may have access to personal information only to perform their services and are required to protect that information.
Disclosure of Personal Information
We may disclose your personal information to:
• Payment processors to complete transactions
• Shipping providers to deliver your order
• IT service providers that support our website
• Government or regulatory authorities where required by law
We do not sell or rent personal information to third parties.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure.
Our website uses secure technologies including SSL encryption to help protect your information during transmission.
Access and Correction
You may request access to the personal information we hold about you. If any information is incorrect, you may request that it be corrected.
To request access or correction, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us using our contact details in the footer.