Shipping Policy

Shipping Information

At Top End Mattress we aim to deliver your order as quickly and safely as possible. Because mattresses are large items, special handling and delivery arrangements may apply.

Delivery Areas

We currently ship to customers across Australia.

Delivery availability and timeframes may vary depending on your location. Some remote or regional areas may require additional delivery time.

If delivery to your location is not available through our standard courier network, we will contact you to arrange an alternative solution.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been confirmed.

Once your order has been processed and dispatched, you will receive confirmation that your order is on the way.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times vary depending on your location.

Typical delivery estimates are:

• Metro areas: 3 to 7 business days
• Regional areas: 5 to 10 business days
• Remote areas: up to 14 business days

Please note these timeframes are estimates and may vary due to courier delays, weather events or high demand periods.

Shipping Costs

Shipping costs are calculated during checkout based on your location and the size of your order.

Any applicable delivery fees will be clearly displayed before you complete your purchase.

Delivery of Large Items

Mattresses and other bulky products may be delivered via specialised freight services.

For these deliveries:

• A signature may be required on delivery
• Someone may need to be present to receive the item
• Couriers may deliver to the front entrance or driveway depending on access

If special access instructions are required, please include these when placing your order.

Missed Deliveries

If no one is available to receive the delivery, the courier may:

• Leave the item in a safe place where appropriate
• Attempt re delivery
• Contact you to arrange another delivery time

Additional delivery charges may apply for re delivery if the courier is unable to complete the delivery.

Order Tracking

Where available, tracking details will be provided once your order has been dispatched so you can monitor the delivery progress.

Delivery Issues

If your order arrives damaged or if something is missing, please contact us as soon as possible so we can investigate and resolve the issue.

Photos of any damage may be requested to assist with the claim.

Contact Us

If you have any questions regarding shipping, please contact us using the contact details in our footer.