Warranty Policy

Product Warranty

Top End Mattress stands behind the quality of our products. We provide a warranty on our mattresses and related products against manufacturing defects in materials and workmanship under normal residential use.

The warranty period begins from the date of purchase and applies only to the original purchaser.

Specific warranty periods may vary depending on the product. If a different warranty period applies, it will be stated on the product page.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this warranty policy limits or replaces your rights under the Australian Consumer Law.

What This Warranty Covers

This warranty covers manufacturing defects including:

• Faulty workmanship
• Structural defects in the mattress
• Defects in materials used in the construction of the mattress

If a product is found to have a manufacturing defect during the warranty period, we may at our discretion:

• Repair the product
• Replace the product
• Provide a refund where appropriate

What This Warranty Does Not Cover

This warranty does not cover issues caused by:

• Normal wear and tear
• Damage caused by misuse or improper handling
• Improper bed base or support
• Stains, spills or damage caused by liquids
• Burns, cuts or physical damage
• Commercial use of the product
• Comfort preference changes

Minor body impressions that do not affect the support of the mattress are considered normal and are not considered manufacturing defects.

Proper Mattress Support

To maintain warranty coverage, mattresses must be used on a suitable and supportive base.

Using an unsuitable base or foundation that does not adequately support the mattress may void the warranty.

Care and Maintenance

To prolong the life of your mattress we recommend:

• Using a mattress protector
• Rotating the mattress regularly if recommended
• Ensuring the mattress is placed on a suitable base
• Avoiding jumping or standing on the mattress

Making a Warranty Claim

If you believe your product has a manufacturing defect, please contact us with the following information:

• Your order number or proof of purchase
• Description of the issue
• Photos showing the problem

Our team will review the claim and may request additional information to assist with the assessment.

Assessment Process

In some cases we may request:

• Additional photos
• Product measurements
• Inspection of the product

If the claim is approved, we will advise the next steps which may include repair, replacement or refund.

Contact Us

For warranty enquiries or claims please contact us using our details in the footer